UCP: Know the Procedure, Investigate the Facts, and Write the Report

Complaints Happen. Knowing What to Do Next Matters.

This practical, hands-on training will guide district administrators and staff through the Uniform Complaint Procedure (UCP) from start to finish.

Participants will learn how to properly receive and process complaints, identify the issues that require investigation, gather and evaluate evidence, conduct fair and thorough investigations, and prepare clear, legally sound findings and reports.

Throughout the training, we’ll highlight common pitfalls, documentation errors, investigation challenges, and practical strategies to help keep the complaint process fair, thorough, and on track.